What Is a UX Survey

User Survey Results & Analysis

Original user survey questions:

To start planning my user survey I pinpointed questions I found necessary to understand for the development of my project. I targeted this survey to a range of different pet owners to better understand how pet owners feel about their vets. I wanted to find out how often pet owners would visit the vets, what specific reasons ie medications, monthly injections, whether they have had any bad experiences with their vets etc.

Re-evaluating questions avoiding bias and misleading

Note:

<aside> 💡 As I am a pet owner, I found when writing my UX survey that my questions were quite misleading, due to my own experiences. Misleading questions on unbalanced scales will sway answers by limiting users' choices.

</aside>

For example, "How much did you enjoy your experience on a scale of 1 (enjoyed it a little) to 5 (enjoyed it a lot)?"

This question employs that the user did enjoy the experience, it frames their answer, it does not give the user the option to say yeah I really didn't enjoy the experience.

I found after further researching and trailing my questions with 2 pet owners that my questions were very less leading. I needed to re-evaluate and rephrase my questions to ensure my influence and experience with my own vets were not impacting my user's results.

The following questions were not used due to biased re-evaluation.

  1. After an appointment at the vets do you feel as though you took in ALL the relevant information supplied about your pets medical needs? (Reasons for all prescribed medications, what did that booster actually do, treatment upkeep for diagnosed illness etc)
  2. Do you feel uneasy leaving your pet off at the vet? , if yes please state your reasons for concern.
  3. Does your pet have any regular medications that need to be strictly followed?
  4. Does your pet have any monthly/weekly treatments that need to be followed? (ear drops/flea spot/eye care)
  5. Do you struggle with the costs of pet insurance?
  6. Have you previously had a bad experience with caring for a pets health costs? If yes, could you elaborate?